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Returns UK

Returns UK

If you would like to return a faulty, damaged, unwanted or incorrect product, just follow the instructions below.

Don’t want it? Send it back.

If you don’t want it, just cancel your order or send it back within 30 days, no quibbles. As long as you haven’t used it, damaged it or messed up the packaging, we’ll refund you within 14 days.

Extended returns on pre-Christmas purchases

On purchases from 24th November to 22nd December, you will be able to request a refund up to the 31st of January.

Just contact us or give us a call on: 01 677 4003. We’ll need your order reference number plus a suitable date and address so our courier can make a collection. For small items you may be issued with a pre-paid label. We’ll give you a returns reference number which you’ll need before you can return anything.

What happens if I don’t have all the packaging or something?

If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Something isn’t right with my order

Please notify us of any items received damaged or items missing from an order within 3 days of receipt. Please contact us or call:  0345 148 9101.

Faulty items

We hate it when this happens, but unfortunately things do occasionally go wrong. If something isn’t right with your product, you can send it back and we’ll get you a new one sent out, if that’s what you want.

If you think your item is faulty please contact us or call: 0345 148 9101. The manufacturer’s product guarantee terms and conditions will apply. Your statutory rights will not be affected.