How do we receive your information?
We may receive information about you:
When you contact us directly, normally via our website or our customer services teams to make an enquiry or to buy a product.
Occasionally from other third parties who may lawfully pass to us information about you.
Using your information
We may use your information (which we receive from you or third parties or learn from the way you use our products) for a variety of purposes, including:
To provide or manage any information, products and services requested.
To help us identify you when you contact us,
For general administration purposes,
To help us improve the quality of our products and services,
To help us detect and prevent fraud and money laundering,
To help us recover debts,
To carry out analysis and customer profiling,
To identify other products & services which might be of interest to you and to inform you about our products and services.
We may share your information for any of these purposes with:
Our other group companies in the UK/ROI and abroad,
Our service providers who perform services on our behalf, such as credit card processors and data management firms.
We may also pass your information to third parties:
If we have been asked to provide information for legal or regulatory purposes,
In relation to existing or future legal proceedings,
For the purpose of preventing fraud/loss, for example to fraud prevention agencies.
Informing you about our products and services
We may use your information to contact you with news on Groupe SEB products and services (provided by us, our other group companies or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.
We and these other parties may contact you by post and phone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.
You can opt out of receiving marketing communications from us on our products and services by ticking the appropriate box (if providing your information on this website) or at any time by calling us on; For UK : 0345 602 1454 / For ROI 01 677 4003, or writing to us at Groupe SEB UK Ltd, Customer Relations Department, Ditton Park, Riding Court Road, Datchet, Berkshire, SL3 9LL.
We will only send you marketing communications by email or other electronic means if you give us your agreement to do so. For example, we may inform you when inviting you to provide your email address that by providing your email address you will be indicating your agreement to receive marketing emails. If you give us your agreement and subsequently wish to opt out you can do so by clicking the unsubscribe link which we include on all our marketing emails or you can contact us at any time at the address or telephone number above.
Types of cookies include:
Persistent cookies - these are cookies that stay on your computer, mobile or other device for a specified period of time and are activated every time the originating website that created the specific cookie is visited.
Session cookies - these are temporary cookies that enable website operators to connect the actions of a user during a browser session (from when an Internet browser window is opened until it is closed). Session cookies are deleted when the browser is closed.
We have classified the cookies used on our website or which may be dropped by carefully selected third parties through our website, using the classification developed by the International Chamber of Commerce UK. This is to help give you more information about which cookies are used, their purpose, and the functionality that will be lost if you select to not allow them on your computer, mobile or other device.
Strictly necessary cookies - these cookies enable functions and services visitors have specifically requested and are required to allow you to navigate around the website. No consent is required for these types of cookie as they are strictly necessary. In the absence of these cookies, services such as shopping baskets and account logins would not function.
Performance cookies - these cookies gather anonymous information on the pages visited on the website or partner pages to enhance how our website works. They do not collect any information that can be used to identify you as a visitor. In using the website, you agree that we can use these types of cookies on your computer, mobile or other device. Cookies such as these are used to collect information about visitor numbers and other statistical data. These cookies do not collect information that identifies a visitor and everything is aggregated and anonymous.
Advertising Cookies - We use these cookies to help us and our advertisers select which adverts you see and to help ensure that adverts directed to you are relevant to you and your interests. They also remember that you have visited our website and are used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Targeting or Tracking Cookies - These cookies are placed by online behavioural advertising networks with our permission. They monitor and record your activity across a number of websites within a network and are used to deliver adverts (both on this website and elsewhere) which are relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. These cookies remember that you have visited a website and this information (together with the other information collected) is shared with other organisations such as advertisers in the advertising network to enable them to create a profile of your interests. Quite often targeting cookies will be linked to site functionality provided by the other organisations.
The information collected by these cookies may include personal information such as your name, address, telephone or email address but this information will only be passed on to third parties when you have given consent for your personal information to be used in this way.
Functionality cookies - these cookies remember selections you have made to enhance the online experience. In using our website, you agree that we can use these types of cookies on your computer, mobile or other device. These cookies allow our website to remember selections you make and allow us to offer more personal features.
Using browser settings to manage Cookies
If you do not have cookies enabled you will not be able to shop on shop.tefal.co.uk, apart from browsing the website. As a result you will need to have cookies enabled to be able to place orders on our site. The majority of web/Internet browsers automatically have cookies enabled but we have provided some information below on how to enable these if needed.
If you would like to opt out of cookies you can visit the Network Advertising Initiative website (www.networkadvertising.org/managing/opt_out.asp) or block them in your Internet browser settings, but please note that this may cause issues when ordering from our and other sites. For further information about cookies, please visit www.allaboutcookies.org and www.youronlinechoices.eu.